How to Record a Short Screen Recording of an Issue

📹 Why Record Your Screen?

When something isn't working, a short screen recording shows our team exactly what you're seeing. It's the single fastest way to help us find and fix the problem.

A 30 to 90 second screen recording tells us more than a page of description. It shows the exact steps that lead to the issue, any error messages, and what your screen actually looks like. Here's how to record one.

🌐 Option 1: Loom (Easy & Free)

Loom is a free browser extension and app that records your screen and gives you a shareable link straight away. No file to upload.

1. Go to loom.com and create a free account, or add the Loom Chrome extension.
2. Click the Loom icon and choose Screen + Cam (or just Screen).
3. Click Start recording.
4. Walk through the steps that cause the issue while you talk us through what you expect to happen.
5. Click Stop.
6. Loom copies a link automatically. Paste that link into your reply to support

🍏 Option 2: On a Mac (Built-in, No Downloads)

1. Press Shift + Command + 5.
2. Choose Record Entire Screen or Record Selected Portion.
3. Click Record.
4. Walk through the issue.
5. Click the Stop icon in the top menu bar.
6. The video saves to your desktop. Attach it to your email or drag it into your support ticket.

🪟 Option 3: On Windows (Built-in, No Downloads)

1. Press Windows key + G to open the Game Bar.
2. In the Capture widget, click the Record button (or press Windows key + Alt + R).
3. Walk through the issue.
4. Press Windows key + Alt + R again to stop.
5. The video saves under Videos > Captures. Attach it to your reply.

💡 Tips for a Useful Recording

• Keep it short: 30 to 90 seconds is plenty.
• Narrate as you go: Say what you clicked and what you expected.
• Start early: Start from just before the problem so we can see the steps that trigger it.
• Pause on errors: If there's an error message, pause on it so it's clearly visible.

📩 How to Send It to Us

• Loom: Paste the share link into your reply.
• A saved file: Attach it to your email, or drag it into the support chat. If the file is large, upload it to Google Drive or Dropbox and share the link.

🎉 You're All Set!

Once you've captured your screen recording, send it over to our support team and we will get to work resolving your issue as quickly as possible!