--- title: How to Record a Short Screen Recording of an Issue description: When something isn't working, a short screen recording shows our team exactly what you're seeing. It's the single fastest way to help us find and fix the problem. --- [Skip to content](https://kb.systemology.com/help-center/how-to-record-a-short-screen-video-of-an-issue#main-content) English Show submenu for translations ![1000X162.png\]](https://kb.systemology.com/hs-fs/hubfs/1000X162.png?width=250&height=43&name=1000X162.png) Open main navigation Close main navigation - English Show submenu for translations - [www.systemHUB.com](https://www.systemhub.com/) [www.systemHUB.com](https://www.systemhub.com/) How can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://kb.systemology.com/help-center?hsLang=en) 2. [Troubleshooting](https://kb.systemology.com/help-center/troubleshooting?hsLang=en) # How to Record a Short Screen Recording of an Issue ## A short screen recording shows our team exactly what you are seeing, making it the fastest way to help us identify and fix any issue. ### **📹 Why Record Your Screen?** When something isn't working, a short screen recording shows our team exactly what you're seeing. It's the single fastest way to help us find and fix the problem. A 30 to 90 second screen recording tells us more than a page of description. It shows the exact steps that lead to the issue, any error messages, and what your screen actually looks like. Here's how to record one. --- ### **🌐 Option 1: Loom (Easy & Free)** Loom is a free browser extension and app that records your screen and gives you a shareable link straight away. No file to upload. 1. Go to **loom.com** and create a free account, or add the **Loom Chrome extension**. 2. Click the **Loom** icon and choose **Screen + Cam** (or just **Screen**). 3. Click **Start recording**. 4. Walk through the steps that cause the issue while you talk us through what you expect to happen. 5. Click **Stop**. 6. Loom copies a link automatically. Paste that link into your reply to support --- ### **🍏 Option 2: On a Mac (Built-in, No Downloads)** 1. Press **Shift** + **Command** + **5**. 2. Choose **Record Entire Screen** or **Record Selected Portion**. 3. Click **Record**. 4. Walk through the issue. 5. Click the **Stop** icon in the top menu bar. 6. The video saves to your desktop. Attach it to your email or drag it into your support ticket. --- ### **🪟 Option 3: On Windows (Built-in, No Downloads)** 1. Press **Windows key** + **G** to open the Game Bar. 2. In the **Capture** widget, click the **Record** button (or press **Windows key** + **Alt** + **R**). 3. Walk through the issue. 4. Press **Windows key** + **Alt** + **R** again to stop. 5. The video saves under **Videos** \> **Captures**. Attach it to your reply. --- ### **💡 Tips for a Useful Recording** - **Keep it short:** 30 to 90 seconds is plenty. - **Narrate as you go:** Say what you clicked and what you expected. - **Start early:** Start from just before the problem so we can see the steps that trigger it. - **Pause on errors:** If there's an error message, pause on it so it's clearly visible. --- ### **📩 How to Send It to Us** - **Loom:** Paste the share link into your reply. - **A saved file:** Attach it to your email, or drag it into the support chat. If the file is large, upload it to **Google Drive** or **Dropbox** and share the link. --- ### **🎉 You're All Set!** Once you've captured your screen recording, send it over to our support team and we will get to work resolving your issue as quickly as possible! - [Getting Started](https://kb.systemology.com/help-center/getting-started?hsLang=en) - [Profile & Settings](https://kb.systemology.com/help-center/profile-settings?hsLang=en#main-content) - [Profile Setup & Onboarding](https://kb.systemology.com/help-center/profile-settings?hsLang=en#profile-setup-onboarding) - [Account Security & Access](https://kb.systemology.com/help-center/profile-settings?hsLang=en#account-security-access) - [Notifications & Preferences](https://kb.systemology.com/help-center/profile-settings?hsLang=en#notifications-preferences) - [Admin & Billing](https://kb.systemology.com/help-center/admin-billing?hsLang=en#main-content) - [Team & User Management](https://kb.systemology.com/help-center/admin-billing?hsLang=en#team-user-management) - [Subdomain & Organization Settings](https://kb.systemology.com/help-center/admin-billing?hsLang=en#subdomain-organization-settings) - [Billing & Subscriptions](https://kb.systemology.com/help-center/admin-billing?hsLang=en#billing-subscriptions) - [Permissions & Roles](https://kb.systemology.com/help-center/permissions-roles?hsLang=en) - [Building Content](https://kb.systemology.com/help-center/building-content?hsLang=en) - [Working With Content](https://kb.systemology.com/help-center/working-with-content?hsLang=en#main-content) - [Tagging & Organization](https://kb.systemology.com/help-center/working-with-content?hsLang=en#tagging-organization) - [Content & Collaboration Tools](https://kb.systemology.com/help-center/working-with-content?hsLang=en#content-collaboration-tools) - [Limits & Specifications](https://kb.systemology.com/help-center/working-with-content?hsLang=en#limits-specifications) - [Training](https://kb.systemology.com/help-center/training?hsLang=en) - [Reports & Compliance](https://kb.systemology.com/help-center/reports-compliance?hsLang=en) - [Integrations & API](https://kb.systemology.com/help-center/integrations-api?hsLang=en) - [Troubleshooting](https://kb.systemology.com/help-center/troubleshooting?hsLang=en#main-content) - [Technical Requirements & Compatibility](https://kb.systemology.com/help-center/troubleshooting?hsLang=en#technical-requirements-compatibility) - [Cache, Performance & Errors](https://kb.systemology.com/help-center/troubleshooting?hsLang=en#cache-performance-errors) - [Status, Requests & Affiliate Program](https://kb.systemology.com/help-center/status-requests-affiliate-program?hsLang=en#main-content) - [Affiliate Program](https://kb.systemology.com/help-center/status-requests-affiliate-program?hsLang=en#affiliate-program) - [Legal & Security](https://kb.systemology.com/help-center/legal-security?hsLang=en#main-content) - [Policies & Terms](https://kb.systemology.com/help-center/legal-security?hsLang=en#policies-terms) [![2026-02-02 - Logo - SYSTEMology - v11 - 2024](https://kb.systemology.com/hs-fs/hubfs/Logos/SYSTEMology/2026-02-02%20-%20Logo%20-%20SYSTEMology%20-%20v11%20-%202024.png?width=200&height=30&name=2026-02-02%20-%20Logo%20-%20SYSTEMology%20-%20v11%20-%202024.png "2026-02-02 - Logo - SYSTEMology - v11 - 2024")](https://www.SYSTEMology.com/) Copyright © 2026, SYSTEMology / systemHUB