--- title: Locked Out After a Failed Payment description: Seeing a “Reactivate your account” screen? It usually means a renewal payment didn’t go through. Your systems are safe, and here’s how to get back in. --- [Skip to content](https://kb.systemology.com/help-center/locked-out-after-a-failed-payment#main-content) English Show submenu for translations ![1000X162.png\]](https://kb.systemology.com/hs-fs/hubfs/1000X162.png?width=250&height=43&name=1000X162.png) Open main navigation Close main navigation - English Show submenu for translations - [www.systemHUB.com](https://www.systemhub.com/) [www.systemHUB.com](https://www.systemhub.com/) How can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://kb.systemology.com/help-center?hsLang=en) 2. [Admin & Billing](https://kb.systemology.com/help-center/admin-billing?hsLang=en) 3. [Billing & Subscriptions](https://kb.systemology.com/help-center/admin-billing?hsLang=en#billing-subscriptions) # Locked Out After a Failed Payment ## Seeing a “Reactivate your account” screen? It usually means a renewal payment didn’t go through. Your systems are safe, and here’s how to get back in. **🤔 Why this happens** Your account renews on its renewal date. If the payment fails that day (for example, because a card expired, was replaced or was reported lost), the account is paused straight away, and the next login shows the Reactivate screen. As soon as a payment goes through, your renewal date moves forward and access comes back. **🛡️ What happens to your content** Nothing is deleted. Your systems, policies, trainings, team members and sign-off history stay exactly as they were. Once payment goes through, everything is back. **🛠️ How to reactivate** The Company Owner needs to do this. If you’re not the owner, ask them to log in. 1. Log in to your company URL (e.g. yourcompany.systemhub.com). 2. On the Reactivate screen, choose your plan. If you were on an older plan, you’ll see it listed alongside the current ones. Pick the same one so your pricing carries over. 3. Add your new card under Settings → Billing → Plan → [Update Payment Method](https://kb.systemology.com/help-center/updating-credit-card-details?hsLang=en). 4. Confirm the payment. Access is restored as soon as it goes through. **🙋 Not sure what happened?** If you don’t think you cancelled, or can’t tell which plan to choose, email [support@systemology.com](mailto:support@systemology.com) with your company name and the email on the account. We’ll look it up and help you back in. **🎉 You’re All Set!** To avoid it next time, [keep your card details current](https://kb.systemology.com/help-center/updating-credit-card-details?hsLang=en) under Settings → Billing → Plan. - [Getting Started](https://kb.systemology.com/help-center/getting-started?hsLang=en) - [Profile & Settings](https://kb.systemology.com/help-center/profile-settings?hsLang=en#main-content) - [Profile Setup & Onboarding](https://kb.systemology.com/help-center/profile-settings?hsLang=en#profile-setup-onboarding) - [Account Security & Access](https://kb.systemology.com/help-center/profile-settings?hsLang=en#account-security-access) - [Notifications & Preferences](https://kb.systemology.com/help-center/profile-settings?hsLang=en#notifications-preferences) - [Admin & Billing](https://kb.systemology.com/help-center/admin-billing?hsLang=en#main-content) - [Team & User Management](https://kb.systemology.com/help-center/admin-billing?hsLang=en#team-user-management) - [Subdomain & Organization Settings](https://kb.systemology.com/help-center/admin-billing?hsLang=en#subdomain-organization-settings) - [Billing & Subscriptions](https://kb.systemology.com/help-center/admin-billing?hsLang=en#billing-subscriptions) - [Permissions & Roles](https://kb.systemology.com/help-center/permissions-roles?hsLang=en) - [Building Content](https://kb.systemology.com/help-center/building-content?hsLang=en) - [Working With Content](https://kb.systemology.com/help-center/working-with-content?hsLang=en#main-content) - [Tagging & Organization](https://kb.systemology.com/help-center/working-with-content?hsLang=en#tagging-organization) - [Content & Collaboration Tools](https://kb.systemology.com/help-center/working-with-content?hsLang=en#content-collaboration-tools) - [Limits & Specifications](https://kb.systemology.com/help-center/working-with-content?hsLang=en#limits-specifications) - [Training](https://kb.systemology.com/help-center/training?hsLang=en) - [Reports & Compliance](https://kb.systemology.com/help-center/reports-compliance?hsLang=en) - [Integrations & API](https://kb.systemology.com/help-center/integrations-api?hsLang=en) - [Troubleshooting](https://kb.systemology.com/help-center/troubleshooting?hsLang=en#main-content) - [Technical Requirements & Compatibility](https://kb.systemology.com/help-center/troubleshooting?hsLang=en#technical-requirements-compatibility) - [Cache, Performance & Errors](https://kb.systemology.com/help-center/troubleshooting?hsLang=en#cache-performance-errors) - [Status, Requests & Affiliate Program](https://kb.systemology.com/help-center/status-requests-affiliate-program?hsLang=en#main-content) - [Affiliate Program](https://kb.systemology.com/help-center/status-requests-affiliate-program?hsLang=en#affiliate-program) - [Legal & Security](https://kb.systemology.com/help-center/legal-security?hsLang=en#main-content) - [Policies & Terms](https://kb.systemology.com/help-center/legal-security?hsLang=en#policies-terms) [![2026-02-02 - Logo - SYSTEMology - v11 - 2024](https://kb.systemology.com/hs-fs/hubfs/Logos/SYSTEMology/2026-02-02%20-%20Logo%20-%20SYSTEMology%20-%20v11%20-%202024.png?width=200&height=30&name=2026-02-02%20-%20Logo%20-%20SYSTEMology%20-%20v11%20-%202024.png "2026-02-02 - Logo - SYSTEMology - v11 - 2024")](https://www.SYSTEMology.com/) Copyright © 2026, SYSTEMology / systemHUB