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Troubleshooting Technical Issues

Before reporting a bug, try quick fixes like refreshing or clearing cache. If the issue persists, follow our step-by-step guide to gather details and submit a support ticket.

🛠️ Quick Troubleshooting Steps to Try First

Before reporting the issue you've encountered, there are a couple of simple steps we suggest you take that may solve it:

  • Try refreshing the webpage.
  • Log out and back in again.
  • Clear your browser cache and cookies.
  • Restart your device.

If any of the above steps don't solve the issue, follow the process below.

💻 Step 1: Try and Replicate the Issue in Another Browser

The issue might be browser-specific, so it's always a good idea to try to replicate the issue in another browser, for example, if you’re using Google Chrome, try using Mozilla Firefox or Internet Explorer.

📱 Step 2: Try and Replicate the Issue Using Another Computer or Device

The issue might be hardware or software-specific, so it's a good idea to try to replicate the issue on another computer or a different device, such as a tablet, cellphone, or laptop.

📝 How to Report the Bug

If you're still having trouble and the bug persists, please gather the required details below to help our team fix it faster.

🎥 Step 3: Gather Details (Screenshots and Videos)

You can use free screen recording software such as Loom. Note: If you can't screen capture or video, you will need to explain the error in detail.

🔗 Step 4: Provide the URL of the Page Where You Are Getting the Error

This will help the systemHUB team member check the page itself for any errors or issues.

✉️ Step 5: Send Us a Support Ticket

Send a bug report via email ([email protected]) or through our chat widget on the website. Please use the email template below and be specific with details of the issue for the systemHUB team to better identify solutions and fixes.

📋 Email Template

Copy and paste the text below into your email or chat message, making sure to fill out the bracketed information:

Subject: Bug Report - [Brief Description of Issue]

Hi there,

I have just encountered a bug/problem on systemHUB.

The issue is as follows: <>

I have tested and recreated the issue on these browsers: (Chrome, Firefox, Safari, Internet Explorer)

I also tried to see if the issue exists using another device: (Tablet, mobile phone, desktop, laptop)

The issue appears when I am here: <>

Here is a screenshot of the issue: <<If text, please include a screenshot>>

🎉 You're All Set!

Thank you for helping us keep systemHUB running smoothly! Once you submit your ticket, our support team will dive in and get back to you with a solution as quickly as possible.