--- title: Notification emails going to spam description: Learn how to troubleshoot missing notifications in systemHUB, including spam checks, email delivery verification, and whitelisting setup. --- [Skip to content](https://kb.systemology.com/help-center/notification-emails-going-to-spam#main-content) English Show submenu for translations ![1000X162.png\]](https://kb.systemology.com/hs-fs/hubfs/1000X162.png?width=250&height=43&name=1000X162.png) Open main navigation Close main navigation - English Show submenu for translations - [www.systemHUB.com](https://www.systemhub.com/) [www.systemHUB.com](https://www.systemhub.com/) How can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://kb.systemology.com/help-center?hsLang=en) 2. [Troubleshooting](https://kb.systemology.com/help-center/troubleshooting?hsLang=en) # Notification emails going to spam ## Learn how to systematically troubleshoot missing systemHUB email alerts using a clear checklist to isolate platform events, manage spam filters, and configure corporate whitelist settings. ### **๐Ÿ—‘๏ธ Step 1: Check the Recipient's Spam or Junk Folder** Ask the team member experiencing the issue to thoroughly check the following areas in their email client: - **Spam** folder - **Junk** folder - **Promotions** tab (for Gmail users) - **Quarantine** filter (for corporate email security networks) Instruct them to look specifically for messages arriving from `notifications@systemhub.com` or any `@systemology.com` address. --- ### **๐Ÿ›ก๏ธ Step 2: Whitelist systemHUB Senders** Ask the recipient, or their corporate IT administrator, to add the following addresses to their network's safe sender list: - `notifications@systemhub.com` - `noreply@systemhub.com` - All `systemhub.com` domains ### **For Gmail and Google Workspace Users** 1. Go to **Settings** -\> **Filters and Blocked Addresses**. 2. Click **Create a new filter** and set the **From** field to `notifications@systemhub.com`. 3. Check the box for **Never send to spam** and save the filter. ### **For Outlook and Microsoft Exchange Users** 1. Go to **Junk** -\> **Junk Email Options** -\> **Safe Senders**. 2. Add the `systemhub.com` domain to the approved list and save. ### **For Corporate IT Teams** If your company utilizes an enterprise-level firewall, pass this exact list to your IT support desk to whitelist across the entire company network: - **Emails:** `notifications@systemhub.com` and `noreply@systemhub.com` - **Domain:** `systemhub.com` --- ### **๐Ÿงช Step 3: Try a Test Notification** Once the whitelisting steps are complete, run a live test to ensure the delivery route is clear: 1. Have a team member open a system document that the recipient is explicitly assigned to. 2. Type a comment using direct tagging (e.g., `@name`) or trigger an update notification. 3. Confirm whether the email alert lands successfully in the recipient's main inbox. > ๐Ÿ’ก `[INSERT GIF HERE: Visual demonstration of an admin checking the document's View History log to confirm a notification event was successfully dispatched by the system]` --- ### **๐Ÿ” If the Email Still Does Not Arrive** If you have completed the whitelist configuration and the test fails, verify these final settings: - **Check for typos:** Go to **Settings** -\> **Team** and double-check that the recipient's email address is spelled correctly. - **Review profile preferences:** Have the user open their personal profile settings to ensure they have not accidentally disabled email alerts. - **Inspect firewall blocks:** Confirm with your IT team that corporate firewall rules are not actively blocking incoming traffic from systemHUB mail servers. --- ### **โ“ When None of This Works** If you have worked through all of the troubleshooting steps and email alerts are still missing, reach out to systemHUB support with the following data points: - The exact system name and URL where the **Notify** event was triggered. - The specific recipient's email address. - The approximate date and time of the missed notification. Our engineering support team can inspect our email delivery logs to confirm whether the message was successfully dispatched, accepted by your company's mail server, or bounced. --- ### **๐ŸŽ‰ You're All Set!** You now have a robust process to diagnose and resolve email notification delivery issues. 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