Troubleshooting

Solve common issues — login, notifications, video playback, permissions, mobile.

• How to Check the Minimum Technical Requirements for Using the Platform
• How to Clear Your Browser's Cache and Cookies (Mobile)
• How to Check You're Using the Latest Version of Your Browser
• How to Clear Your Browser's Cache and Cookies (Desktop/Laptop)
• How to Take a Screenshot of an Error Message
• How to Record a Short Screen Recording of an Issue
• User says they can't see assigned content
• Video upload fails / video won't play
• Notification emails going to spam
• Mobile app: push notifications not working
• Search returns no results / can't find a system
• Can't log in or forgot your password? Start here.
• Wistia / Loom / Vimeo embeds not playing
• Browser compatibility issues (Safari/Edge/Firefox)
• Slow page load / app feels laggy
• Image not displaying / broken thumbnail