Trash Feature

🗑️ How to Access Trash

When you delete a system, policy, training, or folder, it is not gone immediately, it goes to Trash. From there, you can restore it for a period of time before it is permanently removed.

1. Navigate to the left sidebar and click Trash.
2. Review your deleted items, which are automatically sorted by date.
3. Use the filter options to sort by item type if needed.

🔄 How to Restore an Item

1. Open the Trash menu from the sidebar.
2. Find the item you want to recover.
3. Click the Restore button.
4. The item will automatically return to its original folder.

ℹ️ Note: If the original folder has been deleted too, you will be prompted to choose a new destination folder for the restored item.

⏳ How Long Do Items Stay in Trash?

Items remain recoverable in the Trash folder for a specific period before being permanently deleted.

🚨 Permanent Deletion

If you are completely certain you want to remove an item forever:

1. Open the Trash menu.
2. Click on the item you wish to remove.
3. Click Delete permanently.
4. Confirm your choice in the pop-up window.

⚠️ Warning: Permanent deletion cannot be undone, the item is gone forever.

📜 What About Agreements and Sign-offs?

If you delete a system that had agreements or sign-offs against it, those records remain in your audit log even after the system is placed in Trash and after permanent deletion. Your compliance history is always preserved.

🔐 Who Can Access Trash?

By default, access to the Trash folder depends on your user role:

• Account Owner: Full access to view, restore, and delete all items.
• Admin: Full access to view, restore, and delete all items.
• Editor: Full access to view, restore, and delete all items.
• Contributor: Can recover only items they created or owned.
• Reader: No access to Trash.

ℹ️ Note: Custom permission sets may modify these default rules. For more details, see the guide on Setting Custom Permissions per Feature.

❓ What if I Can't Find a Deleted Item in Trash?

If an item is missing from your Trash folder, consider the following possibilities:

• Permanently Deleted: The item has already been permanently deleted and is gone.
• Role Restrictions: Your role does not have access to view it, remember, a Contributor can only see their own deleted items.
• Archived or Unpublished: The item was archived or unpublished rather than deleted. Check the parent folder for unpublished items.

If you have checked all three options and still cannot find your item, please contact your Account Owner or systemHUB support for assistance.

🎉 You're All Set!

You now know how to manage the lifecycle of your documents using the Trash folder. Rest assured that your historical compliance logs are safe, and you have total control over what gets recovered or permanently removed.