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How to Take a Screenshot of an Error Message

Capturing a screenshot of an error, browser window, or technical console log helps our support team diagnose and resolve your issues much faster.

📸 Capturing a Screenshot on Your Device

When you hit an error, a screenshot showing the exact message and the full screen around it helps us solve the issue much faster. Here is how to grab one.

On a Mac

  • Whole screen: Press Shift + Command + 3.
  • Just a section: Press Shift + Command + 4, then drag a box around the error.
  • The image saves to your desktop automatically.

On Windows

  • Press Windows key + Shift + S, then drag a box around the error.
  • The snip copies to your clipboard. Paste it (Ctrl + V) straight into your email or support reply.
  • Alternatively, press the Print Screen (PrtScn) key to capture the whole screen.

On an iPhone or iPad

  • Face ID models: Press the Side button and the Volume Up button at the same time.
  • Home button models: Press the Side (or Top) button and the Home button at the same time.
  • The screenshot saves to Photos.

On an Android Phone

  • Press the Power button and the Volume Down button at the same time.
  • The screenshot saves to your Photos or Gallery (steps vary slightly by brand).

🎯 Make the Screenshot Useful

  • Capture the whole browser window: Do not just capture the error box, as the web address and surrounding page give us helpful context.
  • Keep full text visible: Do not crop out the error wording, as the exact text is the most important part.
  • Check legibility: If there is a code or reference number in the message, make sure it is readable.

🛠️ Optional: Capturing a Browser Console Error

For trickier issues, our team may ask for a "console error". This is a more technical log your browser keeps.

  1. In Chrome or Edge, right-click anywhere on the page and choose Inspect.
  2. Click the Console tab.
  3. Reproduce the issue so any errors appear (they usually show in red).
  4. Screenshot the Console tab and send it with your report.

📩 How to Send It to Us

Attach the image to your email, or drag it into the support chat. You can paste a Windows snip directly into most reply boxes.

🎉 You're All Set!

Once you have captured your screenshot, send it through to our support team and we will get to work resolving your issue as quickly as possible!