Troubleshooting

Solve common issues — login, notifications, video playback, permissions, mobile.

• Notification emails going to spam
• Mobile app: push notifications not working
• Search returns no results / can't find a system
• User says they can't see assigned content
• Can't log in or forgot your password? Start here.
• Wistia / Loom / Vimeo embeds not playing
• Browser compatibility issues (Safari/Edge/Firefox)
• Slow page load / app feels laggy
• Image not displaying / broken thumbnail
• Video upload fails / video won't play